Your challenge
To manage loyalty programs in a professional customer orientated way.
Responsibilities
As Program Manager you are responsible for managing loyalty programs in a professional customer orientated way.
- Program analysis: calculation and financial set up of loyalty program, analyzing and interpreting retailer CRM data and market data, program control through analyzing and interpreting sales results and program trends, financial closing and evaluation of loyalty program.
- Program management: planning of program, planning and implementation POS material, planning and secure logistical process, start and management of the loyalty program (contact with all involved internal departments / external parties: logistics, design agencies, printers etc.).
- Commercial/sales support: preparation meetings/proposals in cooperation with sales manager, manage program with the retailer (daily contact person for retailer), support retailer with in-store execution, commercial evaluation of the program.
- Reporting: provide weekly and monthly program results.
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