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Automarkt Holandia

PRACA: Customer Service Polish, Enschede

Over de functie

You work at a callcenter as a helpdeskagent and try to solve the problem of the person who called you.

Main responsibilities for a Technical Customer Service Representatives:

  • Answering all incoming telephone calls in a courteous and correct manner in order to achieve best results for the end-user;
  • Obtaining a clear picture of the problem by listening, asking concise and appropriate questions;
  • Problem solving following pre-determined procedures, the knowledge base and knowledge acquired during internal training;
  • Correlating and documenting all relevant information in order to provide the highest quality of service;
  • Improving customer satisfaction, thereby increasing brand value;
  • Answering emails in a adequate and customer-friendly manner;
  • Keeping abreast new developments in the area of consumer electronics as they relate to the job.



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