Over de functie
You work at a callcenter as a helpdeskagent and try to solve the problem of the person who called you.
Main responsibilities for a Technical Customer Service Representatives:
- Answering all incoming telephone calls in a courteous and correct manner in order to achieve best results for the end-user;
- Obtaining a clear picture of the problem by listening, asking concise and appropriate questions;
- Problem solving following pre-determined procedures, the knowledge base and knowledge acquired during internal training;
- Correlating and documenting all relevant information in order to provide the highest quality of service;
- Improving customer satisfaction, thereby increasing brand value;
- Answering emails in a adequate and customer-friendly manner;
- Keeping abreast new developments in the area of consumer electronics as they relate to the job.
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