Functie eisen Polish and English speaking Customer Service Representative
- Higher education
- Previous experience in Customer Service a must.
- Basic IT capabilities (e-mail, SAP R3, Excel, Word, Powerpoint).
- Fluency in English and Polish.
Polish and English speaking Customer Service Representative
- Talks and acts with the customer (external and internal) in mind.
- Delivers high quality service in a timely, accurate, professional, and consistent manner.
- Establishes and maintains effective relationships with customers to gather information and understand their needs and expectations.
- Understands how own role and service affects customer satisfaction; strives to improve continuously.
- Projects positive image of the company to customers and business partners.
- Approaches problems and challenges positively.
- Seeks the advice of others in solving non-routine or complex problems.
- Displays the ability to use knowledge, experience, judgement and resources to handle daily activities.
- Anticipates and highlights issues relating to operating procedures and company systems (SAP and others) to optimize operational efficiency and avoid potential problems.
- Good understanding of the companies business processes and operational procedures.
- Sound knowledge of shipping and logistics to achieve results in an efficient and cost-effective manner.
- Possesses basic, up-to-date knowledge of products and services.
- Able to master internal systems to achieve operational efficiency and delivery of service to customers.
Więcej: jobbird.com
