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Automarkt Holandia

PRACA: Customer Service, Rotterdam

Functie eisen Polish and English speaking Customer Service Representative

  • Higher education
  • Previous experience in Customer Service a must.
  • Basic IT capabilities (e-mail, SAP R3, Excel, Word, Powerpoint).
  • Fluency in English and Polish.

Polish and English speaking Customer Service Representative

  • Talks and acts with the customer (external and internal) in mind.
  • Delivers high quality service in a timely, accurate, professional, and consistent manner.
  • Establishes and maintains effective relationships with customers to gather information and understand their needs and expectations.
  • Understands how own role and service affects customer satisfaction; strives to improve continuously.
  • Projects positive image of the company to customers and business partners.
  • Approaches problems and challenges positively.
  • Seeks the advice of others in solving non-routine or complex problems.
  • Displays the ability to use knowledge, experience, judgement and resources to handle daily activities.
  • Anticipates and highlights issues relating to operating procedures and company systems (SAP and others) to optimize operational efficiency and avoid potential problems.
  • Good understanding of the companies business processes and operational procedures.
  • Sound knowledge of shipping and logistics to achieve results in an efficient and cost-effective manner.
  • Possesses basic, up-to-date knowledge of products and services.
  • Able to master internal systems to achieve operational efficiency and delivery of service to customers.



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