Requirements
- A minimum of 6 months experience in aftersales with Polish customers.
- Experience in online sales.
- Enthusiastic personality.
- Experience in working with computers and MS Office.
- Native speaking Polish and German.
- Fluent (or near to fluent) in German.
- 40 hours per week.
- Willing to work in shifts (incl. evenings and weekends).
Responsibilities
As an Customer Service Employee you will be responsible for answering and processing questions and responses from our European clients by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company. You will work in shifts from Monday until Saturday.
- Responsible for answering and processing questions and responses from our clients by telephone, e-mail, chats and reviews according to our clientcontactsystem eGain, within the own language and by following the rules.
- Making administrative follow up of these clientcontacts in SAP.
- Contacting clients directly in response to one problem or a negative review.
- Escalate problems to the Senior Customer Service Employee or the Team Leader Customer Service.
- Making a record of the clientcontact in the systems.
Więcej: manpower.nl
